Frequently Asked Questions

SHIPPING POLICY

Orders are processed within 1-3 business days and shipped via USPS parcel select.  Please allow 3-7 business days for shipping depending on your ship-to address.

We can only ship within the United States currently.

Sorry, we cannot process orders shipping outside the US or originating from outside the US at this time. No international orders.


RETURNS

Returns on REGULAR priced items are accepted within 30 days, unused, tags attached.


The following items are FINAL SALE  items:

  • Discounted items

  • Custom-made products 

  • Yardage and Yarns

  • Vintage Pieces 


CARING FOR YOUR HANDMADE PRODUCT 

To preserve colors, wash in cold water, gentle cycle, mild detergent. Do not bleach. Pre-treat stains as they arise. Line dry or dry flat for a softly rumpled look. Iron while damp if desired. Natural dyes will patina over time. 

LEARN MORE ABOUT OUR PRODUCTS

Each item is woven from locally sourced cotton grown in the Houaphan Province of Laos. The yarns are hand spun and organically dyed with natural leaves, seeds and barks. Traditional dyeing and weaving methods ensure that our textiles are sustainably made and do not cause harm to the weaver, the land or the water. Variations in the weave are part of the handmade process. As a result each item is unique. We encourage you to embrace the singular quality of our products. 


OUR ARTISAN-WEAVERS

32 Spirits partner with women in Laos who work from their homes and set their own prices. We collaborate with them on product development and designs. Empowering the artisans to control the production process is important to 32 Spirits. For this reason, our product runs can be limited and there may occasionally be delays in fulfillment.


BECOME A 32 SPIRITS TRADE PARTNER

Receive discounts, enhanced customer service and advance notice of developing product lines as a trusted partner. Click here for more information.  

CONTACT

Please call us at 1.800.324.6412 during normal business hours Monday-Friday 9 am - 5 pm ET or by sending an email here.

We are a small business and strive to provide personal service. We will respond to inquiries within 1-2 business days.